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Fast-Growing companies’
outsourcing
partner

The Nest by Webhelp is the growth-enabler of startups and scale-ups, supporting them in their customer experience approach.

Scale-up your dream team. Quickly and simply.

Improve your performance in customer service, B2C and B2B sales, community management, digital services and many more.

Scalable and simple CX outsourcing for startups

From customer service to advanced sales support, our teams are available 24/7 in +80 languages to improve your customer experience.

Whether you’re a startup or a market leader, best-in-class Customer Service and Experience is the way to stand out from the competition

OUR REFERENCES

They Trust Us!

And +50 references

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Our services

OUR SERVICES

A large portfolio of CX services provided by skilled teams available 24/7 in +80 languages

Customer
Engagement

  • Customer care
  • Community management
  • Technical support
  • Helpdesk & IT Service…

B2B & B2C
Sales Support

  • Customer acquisition
  • Sales assistance
  • Upselling/cross-selling
  • Customer retention…

Digital Content
services

  • Content management
  • Moderation services
  • Data annotation
  • Digital activation…

Regulated, KYC & Payment services

  • KYC services
  • Credit management
  • Payment management

Managing all your channels
Voice, email, chat, video, messages, social media…
Supporting all your tools

Ready to WOW your customers?

OUR EXPERTISE

Supporting you to meet
your growth challenges…

CREATE A
UNIQUE CUSTOMER EXPERIENCE

Beyond product innovations or business models, the experience offered at each step of your customer’s journey is crucial for your success : you need to capture the diversity of their needs and understand what they value the most.

SCALE UP – WITH
FLEXIBILITY AND AGILITY

To support all your product developments and launch new activities, you can rely on a flexible, agile and highly specialized partner to outsource your customer support, helpdesk, B2B sales, content moderation and much more

EXPAND
INTERNATIONALLY

To take up the challenge of internationalization, our bestshore approach offers you a wide time coverage and a large variety of languages to communicate with your customers and respect their cultural sensitivity.

MAINTAIN A
STRONG ROI

The expertise of our teams enables you to achieve rapid growth while controling your ROI.

Our program

OUR PROGRAM

CX Business Partner

The Nest by Webhelp links Webhelp’s expertise in business solutions to startups’ needs, through a dedicated approach.

The Nest Hub brings you a variety of skillsets for a consistent 360° delivery.

Your The Nest

Location

Consistent quality delivered by a startup operations center linking both Work From Home and The Nest sites.

Your The Nest

Operations

Dedicated structure to ensure homogeneity across every location where we support our startup clients.

Your The Nest

Teams

Flexible, digital natives with a startup mindset and enhanced backing for our agents.

Your The Nest

Advisory

Tailored approach helping you design your customer journey.

OUR PROGRAM

The Nest Community

More than a growth partner, we bring you everything you need around and beyond CX.

Access to
business fairs

1to1 with Webhelp
leaders

Business
development

Workshop
with experts

Software startups
networking

By Monisnap

The Nest by Webhelp
helped us pick the right tools, introduced us to the right spokeperson, and was even on-site for the kick-off day, helping us to set everything up for the last tests.

Inside The Nest

Team The Nest

Denis
Kalyapin

Business Director UK

Passionate about CX challenges and new technologies, Denis has many years of experience working with high growth companies and investors in the UK and recently led a fintech startup. He developed a deep understanding of the challenges and pain points of scale-ups, enabling him to design the best solutions to support UK brands.

Andrea Lou Laffitte The Nest Group program manager

Andréa-Lou
Laffitte

Group Program Director

Andréa-Lou supports The Nest’s international teams to provide you with innovative and tailor-made services. Tech enthusiast, she guided numerous companies in their transformation and the improvement of their customer experience.

Tim
Kirchner

Business Director DACH

When it comes to startups, Tim is not easily outdone. As a former startup MD in hardware, IoT and e-commerce, as well as a venture developer and mentor for various accelerators, he has been on just about every rollercoaster and is far from being tired. By connecting founders and startup managers with The Nest, Tim finds the right CX strategy for every growth plan!

Alexandre
Morey

Global Operations Manager

Alexandre has been involved in every aspect of operations for 10+ years, gathering many solutions and best practices to build the most efficient operations to serve your customers. Tech lover, he strives to provide our clients and our teams with access to the best tools available, including numerous innovations that we develop in-house.

Chloé
de Mont-Serrat

Global Head of The Nest

Chloé spends her days enhancing The Nest as well as our digital solutions to a greater scale than ever before. Combining her relentless efforts to provide the best service to our clients and her sense of humor, she knows how to get things right for you.

Kobi
Shmerler

Program Director Israel

With extensive and varied international corporate and start-up experience, Kobi supports start-ups and scale-ups in the start-up nation of Israel. His background as an industrial and management engineer, INSEAD MBA alumni, former CSO of a European fuel retail company, consultant to investors and start-ups, early member of a medical device start-up or founder himself in the fintech and mobility fields, is a key asset to boost companies’ performance in any country.

Thomas
Blankvoort

CCO Webhelp NL

Thomas is a board member of Webhelp NL and responsible for all the growth and commercial activities. He started his career at Bain before moving to Webhelp, clients consider him a creative, solution-driven individual focused on creating mutually beneficial partnerships. He has acted as a sounding board/advisor to several start-ups/scale-ups over the years.

Hannes
Ahbe

Business Director Nordics

Leveraging +10 years of experience with international startups and scale-ups from Fintechs to mobility, healthtech and quick commerce, as CCO, Country manager, Ops specialist or Head of Global Customer success, Hannes is supporting Nordic fast-growing companies scale their activities and improve their CX operations all over the globe.

Thomas Japy The Nest UK

Thomas
Japy

Business Analyst UK

Thomas has been analyzing startups’ ecosystems in different countries and focuses especially on the UK and digital solutions. After living in Paris, Manchester and London to capture the best of both cultures, he is always on the lookout for new experiences and news on entrepreneurship!

OUR LATEST
News

Our partners:
Google For Startup The Nest Partner
France Fintech The Nest Partner

OVH The Nest Webhelp