Whether you’re a startup or a market leader, best-in-class Customer Service and Experience is the way to stand out from the competition
OUR REFERENCES
They Trust Us!
And +50 references
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Our services
OUR SERVICES
A large portfolio of CX services provided by skilled teams available 24/7 in +80 languages
- Customer care
- Community management
- Technical support
- Helpdesk & IT Service…
- Customer acquisition
- Sales assistance
- Upselling/cross-selling
- Customer retention…
- Content management
- Moderation services
- Data annotation
- Digital activation…
Regulated, KYC & Payment services
- KYC services
- Credit management
- Payment management
Managing all your channels
Voice, email, chat, video, messages, social media…
Supporting all your tools
Ready to WOW your customers?
OUR EXPERTISE
Supporting you to meet
your growth challenges…
CREATE A
UNIQUE CUSTOMER EXPERIENCE
Beyond product innovations or business models, the experience offered at each step of your customer’s journey is crucial for your success : you need to capture the diversity of their needs and understand what they value the most.
SCALE UP – WITH
FLEXIBILITY AND AGILITY
To support all your product developments and launch new activities, you can rely on a flexible, agile and highly specialized partner to outsource your customer support, helpdesk, B2B sales, content moderation and much more
EXPAND
INTERNATIONALLY
To take up the challenge of internationalization, our bestshore approach offers you a wide time coverage and a large variety of languages to communicate with your customers and respect their cultural sensitivity.
MAINTAIN A
STRONG ROI
The expertise of our teams enables you to achieve rapid growth while controling your ROI.
Our program
OUR PROGRAM
CX Business Partner
The Nest by Webhelp links Webhelp’s expertise in business solutions to startups’ needs, through a dedicated approach.
The Nest Hub brings you a variety of skillsets for a consistent 360° delivery.
Your The Nest
Location
Consistent quality delivered by a startup operations center linking both Work From Home and The Nest sites.
Your The Nest
Operations
Dedicated structure to ensure homogeneity across every location where we support our startup clients.
Your The Nest
Teams
Flexible, digital natives with a startup mindset and enhanced backing for our agents.
Your The Nest
Advisory
Tailored approach helping you design your customer journey.
OUR PROGRAM
The Nest Community
More than a growth partner, we bring you everything you need around and beyond CX.
Access to
business fairs
1to1 with Webhelp
leaders
Business
development
Workshop
with experts
Software startups
networking
By Monisnap
The Nest by Webhelp
helped us pick the right tools, introduced us to the right spokeperson, and was even on-site for the kick-off day, helping us to set everything up for the last tests.
Let us boost your CX!
Inside The Nest
Team The Nest
Denis
Kalyapin
Business Director UK
Passionate about CX challenges and new technologies, Denis has many years of experience working with high growth companies and investors in the UK and recently led a fintech startup. He developed a deep understanding of the challenges and pain points of scale-ups, enabling him to design the best solutions to support UK brands.
Andréa-Lou
Laffitte
Group Program Director
Andréa-Lou supports The Nest’s international teams to provide you with innovative and tailor-made services. Tech enthusiast, she guided numerous companies in their transformation and the improvement of their customer experience.
Tim
Kirchner
Business Director DACH
When it comes to startups, Tim is not easily outdone. As a former startup MD in hardware, IoT and e-commerce, as well as a venture developer and mentor for various accelerators, he has been on just about every rollercoaster and is far from being tired. By connecting founders and startup managers with The Nest, Tim finds the right CX strategy for every growth plan!
Alexandre
Morey
Global Operations Manager
Alexandre has been involved in every aspect of operations for 10+ years, gathering many solutions and best practices to build the most efficient operations to serve your customers. Tech lover, he strives to provide our clients and our teams with access to the best tools available, including numerous innovations that we develop in-house.
Chloé
de Mont-Serrat
Global Head of The Nest
Chloé spends her days enhancing The Nest as well as our digital solutions to a greater scale than ever before. Combining her relentless efforts to provide the best service to our clients and her sense of humor, she knows how to get things right for you.
Kobi
Shmerler
Program Director Israel
With extensive and varied international corporate and start-up experience, Kobi supports start-ups and scale-ups in the start-up nation of Israel. His background as an industrial and management engineer, INSEAD MBA alumni, former CSO of a European fuel retail company, consultant to investors and start-ups, early member of a medical device start-up or founder himself in the fintech and mobility fields, is a key asset to boost companies’ performance in any country.
Thomas
Blankvoort
CCO Webhelp NL
Thomas is a board member of Webhelp NL and responsible for all the growth and commercial activities. He started his career at Bain before moving to Webhelp, clients consider him a creative, solution-driven individual focused on creating mutually beneficial partnerships. He has acted as a sounding board/advisor to several start-ups/scale-ups over the years.
Hannes
Ahbe
Business Director Nordics
Leveraging +10 years of experience with international startups and scale-ups from Fintechs to mobility, healthtech and quick commerce, as CCO, Country manager, Ops specialist or Head of Global Customer success, Hannes is supporting Nordic fast-growing companies scale their activities and improve their CX operations all over the globe.
Thomas
Japy
Business Analyst UK
Thomas has been analyzing startups’ ecosystems in different countries and focuses especially on the UK and digital solutions. After living in Paris, Manchester and London to capture the best of both cultures, he is always on the lookout for new experiences and news on entrepreneurship!
OUR LATEST
News
2023 – The year of Insurtechs? How to stand out with CX in a super competitive environment?
With the rising consumer expectation for digitalization, and the development of technology, comes the fragmentation and verticalization of the insurance industry. A new generation of insurance companies, InsurTechs have risen and so have the norms of the industry. So how can insurance companies remain relevant in a competitive environment?
See more 2023 – The year of Insurtechs? How to stand out with CX in a super competitive environment?
Scaling Nordic Startups, how can CX outsourcing unlock your growth?
With a saturated market when it comes to recruitment, high salaries, and scarce Nordic language speakers, the recruitment pool for Nordic startups can be very limited. As such, growth can sometimes be a challenge, especially when it comes to responding to growing customer demands. So how can Nordic startups grow easily?
See more Scaling Nordic Startups, how can CX outsourcing unlock your growth?
5 tips to master seller management for B2B marketplaces
When launching a marketplace, seller management is particularly important and necessitates the implementation of a clear strategy to guarantee the success of the marketplace. So what are the steps to guarantee successful seller management?
See more 5 tips to master seller management for B2B marketplaces
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