B2B & B2C Sales Support
Scale faster, grow your revenues and improve your B2C or B2B sales effectiveness
24/7 Operations | 40+ Languages | Data-led approach | Omnichannel Marketing & Sales expertise
Improve your effectiveness in targeting, converting, onboarding, developing and retaining high-value B2B & B2C prospects, thanks to highly skilled sales experts and bespoke sales models
B2B Sales
Is building a space rocket easier for you than securing an expert, multilingual B2B sales team?
Accelerate your revenue growth and break into new markets thanks to our agile and scalable solutions:
- Data Generation Engine – Ad hoc data collection, qualification and enrichment
- Demand Centre – B2B lead generation targeting the right prospects with the right message at the right time, in the right way. Optimizing conversion at each stage
- Inside Sales – Account management and leads-to-revenue conversion through our expert multi-channel sales assistance and support
- Customer Success – Retention and revenue growth (up-sell/cross-sell) through the activation, the service adoption development and the renewal of your existing customers, from Fortune 500 companies to SMBs
Empower great people with the latest technologies and proven sales strategies
Data and advanced analytics
- Customized analytical models for improved targeting, conversion and higher customer value
- Insight and Market Intelligence to support campaign design and evaluation
- Analytics and marketing alignment, contact and product segmentation, end-to-end performance dashboard.
Digital sales and demand marketing
- Marketing automation & CRM tools – right people, right time, right message
- Multi-channel campaigns ensuring maximum reach and impact
- Development of integrated Web & Mobile journeys for self-service and advisor assisted Sales (e.g. video sales)
Expert sales teams
- Experienced sales advisors with graduate profile and trained to technical product expert level
- Consistent Global coverage delivered from dedicated multi-lingual hubs
- Dedicated working environment with prefers, gamification, flexibility, mobility and pay for performance model
B2C Sales
Maximize value and control your customer acquisition costs with a dedicated team eager to boost your performance
- Customer Acquisition – Identify the right prospects and engage with them in any channel, with higher conversion rates, increased basket size and better customer experiences
- Sales assistance – Providing support and guidance to customers that are actively looking to make a purchase. Our advisors are here to support your Inbound & Outbound, E-commerce, M-commerce and Social Selling activities during on & off-line purchase journeys
- Onboarding – Ensure that new customers become active adopters and users of your services as quickly as possible
- Upselling & Cross selling – Proactively engage with existing customers to recommend relevant additional products and services, increasing customer LTV, strengthening their loyalty and building advocacy
- Customer Retention – Retain or win back your customers and limit churn and attrition