Blog Our news Follow all The Nest & startups news, our customer experience tips and best practices here: Inside The Nest – Barcelona They could be your team members! See below some interviews of our colleagues in Barcelona! How operational excellence will win the FBA-buying game One of the most-discussed topics in and around the European start-up cosmos during the last six months has without a “SMILE CAN BE HEARD IN ONE’S VOICE” How can voice transformation impact your CSAT or sales rate? What if advisors performance could be increased by up to 20% just adding smile in a voice? How can Voice Founders views – Olivier Duha and The Nest creation Co-founder of Webhelp with Frédéric Jousset in 2000, Olivier shares with us his experience as the founder of one of The Nest in Spain- Spotlight on Aurelio García de Sola Aurelio joined The Nest team this year to support Spain fast-growing companies as our new Business Director! Smart IVRs, Voicebots and Callbots: Fancy gadgets for big brands only? How smart IVRs, Voicebots and Callbots can make the difference for your voice channels? How to boost performance and quality on written channels with conversational AI? As your business grows, communication inflow becomes unmanageable? How can conversational AI help you boost performance and quality on written Take your CX strategy to the next level with automation & AI: Intelligent Virtual Assistants What is the real impact of implementing an Intelligent virtual assistant for startups and how can The Nest by Webhelp Self-service – How to balance cost-to-serve and efficiency? As demand increases and inbound queries begin to pile up, start-ups should start to consider implementing self-service channels to reduce 1 2 3 Next » See more
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