Blog Our news Follow all The Nest & startups news, our customer experience tips and best practices here: Outsourcing your customer relationship: good idea or big mistake? While discussing with start-ups – about customer relationship outsourcing – I get many different points of view! So, is customer Setting up your dream team – What are the first steps? Wondering what the first few weeks of our partnership might look like? Here are some insights on the first steps! Smart IVRs, Voicebots and Callbots: Fancy gadgets for big brands only? How smart IVRs, Voicebots and Callbots can make the difference for your voice channels? “SMILE CAN BE HEARD IN ONE’S VOICE” How can voice transformation impact your CSAT or sales rate? What if advisors performance could be increased by up to 20% just adding smile in a voice? How can Voice How to boost performance and quality on written channels with conversational AI? As your business grows, communication inflow becomes unmanageable? How can conversational AI help you boost performance and quality on written Take your CX strategy to the next level with automation & AI: Intelligent Virtual Assistants What is the real impact of implementing an Intelligent virtual assistant for startups and how can The Nest by Webhelp Self-service – How to balance cost-to-serve and efficiency? As demand increases and inbound queries begin to pile up, start-ups should start to consider implementing self-service channels to reduce Digital Content Services – How outsourcing can help you boost and protect your most important asset online Content is at the heart of the relationship between users and social brands. Our Digital Content Services can help you 5 Mistakes start-ups should avoid when building their B2B sales engine What are the main mistakes start-ups should avoid when building their B2B sales engine and how outsourcing can help them 1 2 3 Next » See more
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