Customer engagement services Customer support and engagement services Create long term, sustainable and valuable relationships with your customers, thanks to an unforgettable brand experience 24/7 Operations | 40+ Languages | Data-led approach | Omnichannel Support Powered by innovation, our experts support the world’s most exciting brands to delight their B2B and B2C customers Customer support & commercial assistance Give your customers a new reason to fall in love with your brand We put your customers first to improve your CSAT, increase your customer lifetime value while improving your ROI:Multi-lingual and omnichannel customer service – Highly skilled people for meaningful and effective customer care conversationsComplaints and claim management – Turn your unhappy customers into your biggest fansCrisis and disruption management – We’re here when you need us the most, deploying tried and tested processes and contingency servicesRetention and Loyalty services – Avoid the “one size fits all” and use insights and analytics to better understand your customers and deliver personalized experiencesBuild fluid and connected CS processes across every touchpointBenefit from continuous QA and training processes to ensure a consistent CX qualityHave a full visibility of service performance and ticket root-cause drivers thanks to tailored dashboardsAccelerate your solution deployment – We support all your tools to manage customer interactions Ready to WOW your customers? >> Community Management Create, animate and nurture digital relationships with your customers We are here to boost and protect your brand through:Social media customer supportCommunity animationContent publicationSocial ads campaign managementLarge network of community managers with high quality profiles to create trust in and promote your brandPersonalized tone of voice reflecting your brands values and identity24/7 customer relationship and alerts for incidents and threatsReports & Dashboards providing actionable community insightsOfficially certified Facebook Marketing Partner Find your ideal Community Manager >> Enterprise care services Customer service excellence for your B2B clients From SaaS companies to traditional industries, the BtoB market is requesting high SLA and NPS and the right comprehension of individual client value. The Nest offers you: Tailored & highly scalable solutions to always work towards First Contact Resolution – Today, we solve more than 90% of our CX inquiries during the first contactMultilingual and specialized profiles carefully selected for your businessExcellent understanding of the challenges and best practices of each industry – gained by working with fast-growing companies and leading global playersHigh-quality training for your dedicated agents, combining a perfect knowledge of your business and guaranteeing a professional and thoughtful communicationA constant search for improvement to reduce customers’ effort and improve their satisfaction (e.g. through advanced analytics and customer journey mapping) Learn more >> Technical Support Services Turn customers and employees into brand advocates and promoters through positive Technical Support experiences Multilingual, multichannel B2C, B2B and B2E technical support for software and hardwareExpert advisors covering the full range of technical complexity, from simple queries to engineer-level issue resolutionDedicated Technical SMEs offering Tier 2’s and Tier 3’s support for Product Managers, IT Developers or Quality Managers24/7 monitoring and rapid response availability for incidentsReports & dashboards providing visibility for all KPI’s, SLA’s & insight into root-cause contact driversLarge set of Tech solutions increasing opportunities for automation, AI-powered self-service omnichannel support (including video) etc. Need a hand-up? >> Helpdesk and IT Services Optimize your helpdesk efficiency, resolution and user experience We provide a first-class 24/7 global coverage with flexible operating models to perfectly adapt to your needs:IT service desk for Tier-1 and/or Tier-2 queriesApp support for software users (including development and maintenance of application softwares)Field serviceOrder managementCertified service competence and technical know-how from our IT specialistsDigital and Automation solutions to optimize self-service adoptionVirtual Support Assistants to increase productivity and reduce IT costsITIL* compliant processes that ensure continuous improvementQuick reaction to sudden seasonal changes thanks to flexible staff Tell us your needs >> The Nest – The most simple and reliable solution to take care of your customers while scaling your business Level-up your operations Access to best-in-class technologies, including automation services, to benefit from improved SLAs (service-level agreement), increased customer satisfaction and reduced cost per contact. Meet your new brand ambassadors A natural extension of your in-house teams: responsive and agile experts to meet your fast-paced business development needs and defend your brand, anywhere in the world. Stay close to your consumers with analytics & insights Always stay close to your consumers: we will provide you with the latest insights from your clients to continuously improve your products, services and processes.