In this episode, we explore MAZA’s customer experience strategy, focusing on the importance of cultural relevance in conjunction with technological advancements and trust-building initiatives.
Laura Morales, MAZA’s Senior Member Experience Manager, shares insights into the company’s approach to CX, emphasizing the significance of understanding and meeting the unique needs of the Latino community in the United States. From leveraging AI tools to empowering customer support agents as brand advocates, MAZA prioritizes authenticity and simplicity in its interactions with customers. Listen in to find out more!
In this episode, we highlight Linnar Schwarz, COO of Candis, a Berlin-based company specializing in financial process automation.
Linnar discusses his evolution from early employee to COO and explores Candis’s growth strategy. He underscores the pivotal role of the COO in driving revenue growth and outlines how a customer advisory board shapes product development.
We also delve into Candis’s strategic decision to remove incentive schemes and Linnar’s personal challenges overseeing rapid expansion as COO.
Tune in for the full story!
