Entertainment, Social Media & Gaming

Level up your CX to build unstoppable communities

Create the most engaging and secure experience for users and gamers. Our passionate & expert teams combine cutting-edge technologies and bespoke solutions to boost the performance of the world's most exciting players in entertainment, media and gaming.

Create a game-changing interactive user experience

Capture the attention of a hyper-connected audience and boost their engagement, making every interaction matter, no matter the language or channel.

Build a seamless and safe platform, at scale

Offer an unforgettable journey and manage fast-growing communities with the most advanced content management and trust & safety processes.

Power up your brand with the latest tech

From AI-supported moderation to advanced player analytics – combine personalized, 5-star experience and optimized cost-to-serve.

Flawless CX for all players

Outsourcing services for gaming startups

Social Media

Outsourcing services for gaming startups

Gaming

Social Media

Keep on entertaining your user community and support them to create strong connections on your platform. Ensure a perfect UX, multilingual 24/7 support, and protect them from any kind of harmful content without limiting their creativity or self-expression.

Outsourcing services for gaming startups such as social media platforms

OUTSOURCING SERVICES FOR SOCIAL MEDIA PLATFORMS

Provide 24/7 omnichannel support, from onboarding to online purchases
Protect your users and your brand thanks to our Trust & Safety experts along with content moderation solutions
Boost your platform UX and offer your users the best content to interact with
Provide 24/7 omnichannel support, from onboarding to online purchases

Provide 24/7 omnichannel support, from onboarding to online purchases

Protect your users and your brand thanks to our Trust & Safety experts along with content moderation solutions

Protect your users and brand thanks to our Trust & Safety experts and content moderation solutions

  • User-generated Livestream, video, photo, text content moderation
  • Profile impersonation and abuse detection
  • Fraud and scams prevention
  • Underaged users banning
  • Account security management
  • Copyright claims etc.
Boost your platform UX and offer your users the best content to interact with

Boost your platform UX and offer your users the best content to interact with

Player support outsourcing

Gaming

Give your players the best gaming experience and create a vibrant community in and outside the game, creating network effects while ensuring the security of your platform and, most importantly, the safety of your users.

Serving all devices and gaming ecosystem players:

  • Software & hardware developers
  • Game developers & publishers
  • Gaming platforms & distributors 
  • Streaming platforms

OUTSOURCING SERVICES FOR GAMING COMPANIES

Rely on true gamers to support your own for a rich and frictionless experience
Safeguard your gamers, reputation and business
Improve & manage in-game content & external platforms
Make every game a blockbuster with our go-to-market support and player insights solutions
Rely on true gamers to support your own for a rich and frictionless experience

Rely on true gamers to support your own for a rich and frictionless experience

  • Tech & player support
  • Community management
  • Gameplay infos & onboarding
  • Complaint & claim management
  • In-game purchases & subscription management
Safeguard your gamers, reputation and business

Safeguard your gamers, reputation and business

  • Omnichannel content moderation solutions (UGC moderation incl. live streams)
  • Safety & fraud prevention (account security & fraud detection, verification of players’ status / KYC etc.)
  • Payment services and transactions management
Improve & manage in-game content & external platforms

Improve & manage in-game content & external platforms

  • Content management & curation
  • Data entry & labelling
  • Localization
  • Advertiser’s management
Make every game a blockbuster with our go-to-market support and player insights solutions

Make every game a blockbuster with our go-to-market support and player insights solutions

  • Resellers, platforms & social-selling management
  • Digital activation
  • Sales assistance & onboarding
  • Post-launch community management
  • Sentiment analysis & social listening

Client stories

Designing the future of a Metaverse community platform

The company is a leading decentralized gaming virtual world where communities can create and monetize assets and gaming experiences.

This metaverse player wanted to create a safe and thriving community for its virtual world. It also needed to build a framework for onboarding users and creators, explain the world and its economy, and ensure a fun and safe environment for its users.

Our solution:

We leveraged existing advanced users to build training material and transfer knowledge and best practices. We also built a team with hands-on experience and knowledge of the platform to provide real-time support and safety services through in-game presence. Overall, our team of c.80 agents supported the company with community management and in-game customer support with operations running from our Latin American sites.

Results:

  • Contributed to the creation of community guidelines and supporting players and creators across social channels
  • Success of the project measured by the growth of the community, token usage and features
  • Starting the process of building a model to support special events and B2B partners.

Being the online guardian of a leading social media platform

This social media app allows users to create, watch, and share short videos on any topic.

The company needed a flexible supplier, that was easy to work with and a benchmark leader with previous experience in supporting social media players. The company was looking for an agile partner to match the fast pace in delivering accurate and timely Content Moderation.

Our solution:

We set up a significant team to cover over 15 languages in Latvia, Jordan and India. The team would oversee Content Moderation as well as Data Annotation, Digital Activations and Customer Support. We made sure to support the company with strong IT and security due to the nature of the content processed as well as wellness centres & additional support for our moderators.

Results:

  • 45% decrease in moderation time in the first 4 months of the partnership
  • 98% of content moderation accuracy versus a 95% target on more than 600m annual transactions globally
  • +90% of data annotation accuracy on all service lines, exceeding the target

Ensuring the support and safety of millions of players for a mobile gaming leader

Our client is a gaming company which creates some of the most played and known games in the industry.

Its players were frequently contacting their game customer support to recover their lost and compromised accounts. Others would even try to manipulate support to steal other players’ accounts or private information to take over accounts or use these resources to defraud other players into giving them access or information. The company was facing a surge in customer support tickets often related to account security and details.

Our solution:

We provided in-app chat and email player support with operations running from Colombia in English and Spanish with the support of more than 150 advisors, recruited among gamers. We also helped the company secure its players. As such, when a phishing or attempt to trade an account is encountered, we cross-check the information provided by the players with different tools. Depending on the outcome, we temporarily or permanently closed the player’s account as a warning to avoid a similar situation.

Results:

  • 3000 malicious accounts per week were temporarily or permanently closed
  • 95% CSAT
  • 98% SLA
  • Highest performing operations among other vendors
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