Boost customer loyalty, trust, and lifetime value
- 24/7 reassuring customer service powered by AI
- Customers and partners onboarding
- Omnichannel technical, account, and billing support
- Win-back & Loyalty programs
A frictionless customer experience in a secure and compliant digital space
Combining expert teams, best-in-class technologies, and perfect mastery of regulatory processes, we protect your global user community and your business, from financial superapps to insurtechs & crypto platforms.
We also enhance debt collection processes whilst retaining clients by combining data analytics, digital dunning and expert teams.
In a complex and growing ecosystem, our Crypto & NFT experts ensure the utmost level of security and reliability for your platform, in line with the latest regulations, from transaction monitoring to fraud prevention.
An all-in-one business account for SMEs and freelancers was looking for an industry expert outsourcing partner to support its growth in several European markets. It also needed to improve its operational efficiency regarding the management of multi-channel requests, as well as recommendations on the tools, processes and systems to put in place to increase efficiency.
We implemented a multilingual team to handle complex management of payments and accounts. Over time, we increased all counsellor’s skills through ongoing training to broaden the scope of treatment and improve efficiency.
We provided the company with Customer Service, Onboarding, VIP as well as KYC and KYB with operations running from France and Egypt in French, Italian, Spanish and German with the support of 180 agents.
As such, they were looking for an expert solution to provide professional customer support to their users including the improvement of their process efficiency, service levels, utilization and quality of their customer interactions to provide a life-enhancing service.
The company asked for our support to expand their team to deliver multilingual, complex customer service covering payment management, account management as well as dunning and collection services. As well as monitoring and reporting RR, CSAT, ASAT and CPH.
A financial superapp with more than 5 million users had >150K new users signing up every month and was struggling to keep up with this massive growth. They looked for an outsourcing partner to support them in managing demand and securing their platform.
We provided them with customer service, back-office support, KYC and fraud management. Among other things, we rebuilt the entire KYC process to simplify account creation for all customers (from proof of residence to selfie videos). Operations were conducted from Portugal, Madagascar, Morocco and Romania, with the support of over 100 advisors.