How did The Nest by Concentrix support an online gaming platform reach a 97% satisfaction rate and an 85% engagement rate?

increase customer's satisfaction score

The fastest growing and most disruptive metaverse online gaming platform that offers a unique and immersive gaming experience reached out to The Nest by Webhelp, an outsourcing partner, to safeguard its gamers and creators. It’s a virtual world built on Blockchain technology, where communities can create, share, and monetize assets (like real estate) and gaming experiences.

What were its challenges?

  • Onboarding players and creators
  • Supporting players and creators in-game
  • Moderating content to secure the platform from inappropriate behaviour

How did the company solve its challenges and surpass its KPIs?

What you’ll discover in this report:

  • How did The Nest by Webhelp provide the brand with 24/7 live support and new player onboarding?
  • How did we enable the brand maintain its platform safe and sound? 
  • Why are a dedicated partner and teams of specialized experts in the gaming industry a game-changer compared to a regular ‘BPO’?

Check it out!

Contact Us